We always want to make sure that you’re 100% satisfied with your service here at Top Embroidery, so if you are unhappy in any way with your order, please get in contact with us and we will do all we can to help. Please be aware that because we are supplying personalised goods, we cannot accept a return unless we have made a mistake or the garments are faulty. It is also worth noting that The Consumer Contract Regulations do not apply to “personalised and custom-made items”.
If you have ordered blank goods from us, with no customisation at all, then you have 14 days from delivery to ask for a refund. After this period we wouldn’t be able to accept any returns or refunds. Please contact customer services with your order number if you would like to return blank items and they will give you further instruction.
Once you have confirmed your return with our team, then you must send your garments back unused and in their original packaging, otherwise we will not be able to give you a refund. When sending your order back to us, please make sure it’s returned with a Goods Return Note and make us aware of the tracking number when you get it sent out.